شروط تجارية حصرية حتى يوم الاثنين

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خدمة ما بعد البي

خدمة ما بعد البي

Dec 24, 2025

إدارة منظمة لخدمات ما بعد البيع متوافقة مع ممارسات التجارة الدولية

توفر MUEORA إدارة منظمة لخدمات ما بعد البيع وفقًا لمعايير التجارة الدولية. يتم التعامل مع جميع مسائل ما بعد البيع من خلال إجراءات محددة لضمان الوضوح والكفاءة والتعاون طويل الأمد طوال دورة الطلب بالكامل.


سياسة الإرجاع


تُقبل عمليات الإرجاع فقط في حال وجود مشكلات جودة مثبتة.

يجب تقديم جميع المطالبات خلال فترة الفحص أو المطالبة المتفق عليها.

لا يتم قبول عمليات الإرجاع غير المصرح بها أو غير المعتمدة مسبقًا.

تتم معالجة عمليات الإرجاع وفقًا صارمًا للاتفاقيات التجارية وشروط الطلب المؤكدة.

يتم تقييم جميع طلبات الإرجاع بناءً على حالة المنتج، والوثائق الداعمة، والالتزام بالمواصفات المتفق عليها.


شروط الاستبدال


يتم النظر في الاستبدال فقط في حال وجود عيوب مؤكدة.

يخضع تغيير الطراز أو المقاس لتوفر المنتج.

تتم مراجعة طلبات الاستبدال لكل حالة على حدة؛ وقد تُطبق تكاليف إضافية.

يمكن دعم الاستبدال في الحالات المعتمدة المتعلقة بتأكيد المقاس أو الطراز أو مشكلات الإنتاج المثبتة.

تخضع جميع عمليات الاستبدال لإجراءات مراجعة واعتماد منظمة لضمان الدقة والاتساق.


معالجة مشكلات الجودة


تتم مراجعة مشكلات الجودة بناءً على الأدلة الداعمة وسجلات الإنتاج.

يتم تقييم كل حالة بشكل فردي وفقًا لمعايير الجودة المحددة.

بعد التحقق، قد تشمل الحلول الاستبدال أو التسوية التجارية أو حلولًا أخرى يتم الاتفاق عليها بما يتماشى مع ممارسات التجارة.


دعم التخصيص والمشاريع


يتوفر التخصيص القائم على المشاريع بعد التقييم والموافقة.

يتوفر تخصيص التصميم والمواد عند الطلب.

تخضع الطلبات المخصصة لتسعير منفصل؛ وتختلف المهل الزمنية حسب نطاق التخصيص.

بالنسبة للمنتجات المخصصة أو الطلبات الخاصة، يتم تقديم دعم ما بعد البيع وفقًا صارمًا للمواصفات والاتفاقيات التعاقدية المؤكدة مسبقًا.

تتم إدارة جميع العمليات بما يحترم شروط التخصيص لضمان الشفافية والمساءلة.


تكييف التصميم

تحسينات في الأسلوب بما يتماشى مع متطلبات السوق المستهدف.


اختيار المواد

خيارات تخصيص للجلود والألوان والتشطيبات.


مواءمة العلامة التجارية

تفاصيل مخصصة تعكس تموضع العلامة التجارية.


تسعير قائم على المشروع

يتم تسعير الطلبات المخصصة بشكل فردي.


مدة إنتاج ممتدة

تختلف الجداول الزمنية للإنتاج حسب نطاق التخصيص.


إدارة منظمة لخدمات ما بعد البيع لدعم الامتثال التجاري والتعاون طويل الأمد.

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