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After-Sales Support
Structured after-sales management aligned with international trade practices
MUEORA provides structured after-sales management in accordance with international trade standards. All after-sales matters are handled through defined procedures to ensure clarity, efficiency, and long-term cooperation across the full order lifecycle.
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▸ Return Policy
• ❤ Returns are accepted only for verified quality-related issues.
• ❤ All claims must be submitted within the agreed inspection or claim period.
• ❤ Unauthorized or unapproved returns are not accepted.
• ❤ Returns are processed strictly in accordance with confirmed trade agreements and order terms.
• ❤ All return requests are evaluated based on product condition, supporting documentation, and compliance with agreed specifications.
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▸ Exchange Conditions
• ❤ Exchanges are considered for confirmed defects only.
• ❤ Style or size exchanges are subject to product availability.
• ❤ Exchange requests are reviewed on a case-by-case basis; additional costs may apply.
• ❤ Exchanges may be supported for approved cases involving sizing confirmation, style confirmation, or verified production issues.
• ❤ All exchanges follow a structured review and approval process to ensure accuracy and consistency.
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▸ Quality Issue Handling
• ❤ Quality issues are reviewed based on supporting evidence and production records.
• ❤ Each case is assessed individually in accordance with defined quality standards.
• ❤ Upon verification, solutions may include replacement, commercial adjustment, or other mutually agreed resolutions in line with trade practices.
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▸ Customization & Project-Based Support
• ❤ Project-based customization is available upon evaluation and confirmation.
• ❤ Design and material customization is supported upon request.
• ❤ Customized orders are subject to separate quotation; lead times vary based on customization scope.
• ❤ For customized or special-order products, after-sales support strictly follows pre-confirmed specifications and contractual agreements.
• ❤ All handling processes respect customization terms to ensure transparency and accountability.
• ❤ Design Adaptation
Style refinements aligned with target market requirements.
• ❤ Material Selection
Customization options for leather, color, and finishing.
• ❤ Brand Alignment
Custom details developed to reflect brand positioning.
• ❤ Project-Based Quotation
Customized orders are quoted individually.
• ❤ Extended Lead Time
Production timelines vary depending on the scope of customization.
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▸ Structured after-sales management designed to support trade compliance and long-term cooperation.