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Quality Care
Consistent quality standards throughout every production stage
At MUEORA, quality management is an integral part of our production and delivery process. Each order is manufactured under defined specifications and undergoes structured inspection prior to shipment to ensure material integrity, craftsmanship accuracy, and consistent finishing. In the event of quality-related concerns, we follow a clear and professional evaluation and resolution process, providing transparency and accountability beyond delivery.
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▸ Quality Control Standards
• ❤ Material Selection & Verification
Leathers and components are sourced from verified suppliers and approved based on defined quality benchmarks.
• ❤ Production & Pre-Shipment Inspection
Quality inspections are conducted prior to shipment. Each pair is reviewed for workmanship, finishing, and conformity to order specifications.
• ❤ Specification Consistency Across Orders
Repeat orders are produced according to confirmed samples and specifications to ensure consistency in materials, construction, and finishing.
• ❤ Quality Issue Review Procedure
Reported quality issues are assessed based on supporting evidence and production records.
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▸ Quality Care Overview
• ❤ Multi-stage quality inspection conducted before shipment
• ❤ Premium materials sourced from certified and stable suppliers
• ❤ Quality issues evaluated based on production condition and delivery status
• ❤ Claims reviewed within a defined response timeframe
• ❤ Resolution options discussed transparently with the client, based on assessment results
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▸ Quality Responsibility Scope
• ❤ Clear definition of quality responsibility and claim boundaries, this section defines the scope of quality responsibility between MUEORA and the buyer to ensure transparent cooperation and efficient issue resolution.
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▸ Scope of MUEORA’s Quality Responsibility
• ❤ MUEORA assumes responsibility for quality issues that are verified to have originated from the manufacturing process, including but not limited to:
• ❤ Material defects not aligned with confirmed specifications
• ❤ Manufacturing or workmanship defects
• ❤ Structural or construction issues affecting normal wear
• ❤ Finishing inconsistencies compared with approved samples
• ❤ Non-conformity with confirmed order specifications
• ❤ All quality responsibilities apply prior to shipment and under normal handling conditions.
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▸ Buyer Responsibility & Excluded Cases
• ❤ The following cases are not covered under MUEORA’s quality responsibility:
• ❤ Damage caused during transportation after dispatch
• ❤ Issues resulting from improper storage, handling, or usage
• ❤ Wear and tear due to normal commercial use
• ❤ Size or fit issues beyond confirmed size specifications
• ❤ Color variation within industry-accepted tolerance
• ❤ Issues arising from modifications requested by the buyer
• ❤ Delays or damage caused by customs clearance or local logistics
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▸ Quality Claim Submission Requirements
• ❤ To initiate a quality review, buyers are required to provide:
• ❤ Clear photos and/or videos of the reported issue
• ❤ Order reference number and shipment details
• ❤ Description of the issue and quantity affected
• ❤ Evidence that the issue was identified upon receipt or initial inspection
• ❤ Claims must be submitted within the agreed inspection period after delivery.
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▸ Evaluation & Resolution Process
• ❤ Quality claims are reviewed based on provided evidence and production records
• ❤ Assessment is conducted to determine responsibility and severity
• ❤ Resolution options may include replacement, credit adjustment, or mutually agreed solutions
• ❤ Final resolution is confirmed in writing after evaluation
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▸ Alignment with Logistics & Delivery Terms
• ❤ Quality responsibility is evaluated in conjunction with the agreed shipping terms (EXW / FOB / CIF).
Risk transfer follows the applicable Incoterms. Responsibilities after risk transfer are handled in accordance with the Shipping & Responsibility Matrix.